Keepsake Refund Policy

Last updated: 25 October 2026

Short version

If it doesn't work for you, email [email protected] within 14 days of buying and you'll get a full refund, no questions asked. Please delete the plugin once you've been refunded.

Full version

We want you to be happy with what you bought. If it doesn't work on your computer, or it isn't what you expected, email [email protected] within 14 days of your purchase, with the email address you used to buy it, and you'll get a full refund. You don't have to give a reason.

Refunds go back through Gumroad to your original payment method. Your bank may take a few days to show the money back.

After a refund, your license key stops working, and a copy that is already unlocked locks itself the next time you open it (the plugin checks its key during the first 30 days). Please delete the plugin from your computer as well. Uninstalling means deleting the plugin files (the steps are in the manual) and the folder ~/Library/Application Support/Keepsake/Licenses/.

If something isn't working, write to us before asking for a refund anyway: most problems are an install or host setting we can fix quickly.

After 14 days, refunds are at our discretion. We'll always look at a genuine problem.